Business Intelligence by TCN
Explore how TCN's business intelligence can help predict, evaluate, and, identify specific call center metrics. Call us TODAY!
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
Three Ways to Optimize Your Call Center
Learn how to track KPI's and help your agents be more efficient. TCN helps agents resolve issues with shorter the phone calls.
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Retention Touchpoint Timeline
Learn best practices for scripts used in the newspaper industry. TCN's touchpoint timeline for retention initiatives covers the essentials.
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First Collection Services
Learn how after switching to TCN, an advanced and cost-effective cloud-based contact center suite improved overall collection efforts.
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Fred Flintstone vs George Jetson: 6 Reasons Call Center Execs Are Moving from On-Premised
In this eBook, you’ll learn why the industry's most forward-thinking call centers are moving to cloud-based software solutions like TCN.
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ROI Guide for Call Centers
Here you'll find how TCN teams up with clients for lightning-fast deployment that delivers on investment the day it's launched.
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Speech Analytics at a Glance
Speech Analytics offers powerful search and discovery tools combined with automated call transcription and reduction.
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Lee Enterprises Customer Experience, Revenue Growth, and Insight
Discover how Lee Enterprises increased its revenue & insights and improved active engagement in a subscription-based industry.
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Understanding Call Blocking and Labeling
In this whitepaper by TCN and Numeracle learn about what the industry is doing about improper call labeling & blocking.
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Rise to the Top Instead of Drowning in Information
Learn how to hone your call center analytics and data to speed up positive resolutions with TCN. Call us TODAY!
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TCN’s Agent Efficiency: Born in the Cloud
Agents are on the front lines every day. Making sure they have the tools and confidence to perform their job is more important than ever.
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Contact Center Software Made for the Modern Consumer
TCN’s call center platform provides you with the best tools for your Contact Center regardless of industry, period. Call us TODAY!
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