Improving Workflows and Increasing Accuracy Through TCN
EP Financial Solutions (EPFS) turned to TCN to remedy their challenges. See how TCN helped them simplify and improve their workflows.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
Optimizing Efficiency Through TCN
TCN’s Conversational Analytics revolutionized optimizing efficiency at Lien Enforcement, Inc. Keyword searches in call transcripts instantly exposed problem accounts.
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Transforming Revenue Cycle Management with TCN
By combining a state-of-the-art accounts receivable management model with advanced technologies and an experienced team, Meduit takes a compassionate and supportive approach to patient engagement.
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Boosting Revenue, Efficiency and Patient Satisfaction Through TCN
After St. Luke’s switched to TCN and was freed from their old provider, which was no longer offering satisfactory customer support, they experienced improvements in all call center operations.
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Serving Patients with Less Downtime Through TCN
TCN’s platform gave the client the power and control they needed to bring their customer service to the next level.
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McClatchy: Cost, Speed and Quality
A leading media company found itself unsatisfied with an underperforming software provider. See how TCN stepped up to provide solutions that helped them reach millions of readers quickly.
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Improving Service in the Healthcare Industry
A large hospital network reached out to TCN for help reducing call wait times, and servicing more inbound calls. Check out this video to see what happened.
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Sharing the Weight in a Heavy Situation
Download the case study to see how TCN was able to help this organization through their difficult situation.
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Help When You Need it Most
A national utility company used TCN software to help families on the East Coast stay up-to-date as devastating storms caused blackouts and freezing temperatures.
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Increase KPI’s and Decrease Costs with Reporting and Analytics
Increase your productivity with TCN discover how Business Intelligence (BI) to revive a struggling campaign.
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Head-to-head Champion Challenge
See how a current customer utilizes TCN's call center software to triple profits and collections.
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First Collection Services
Learn how after switching to TCN, an advanced and cost-effective cloud-based contact center suite improved overall collection efforts.
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Lee Enterprises Customer Experience, Revenue Growth, and Insight
Discover how Lee Enterprises increased its revenue & insights and improved active engagement in a subscription-based industry.
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Increase Overall Collections with TCN
Learn how a large third-party collection agency used to TCN in increase collections, agent efficiency while decreasing overall costs.
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