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5 Call Center Technologies That Improve Customer Experience
…call center technology to improve customer experience, they could start losing revenue to competitors. That’s why, in this post, we’ll detail 5 call center technologies that rapidly improve customer experience….
Read moreTCN Continues Global Growth with New Offices in the U.K. and Romania, Further Expanding its Footprint in the Contact Center Technology Market Β
ST. GEORGE, Utah – May, 23, 2023 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced…
Read moreTCN Unveils New Website to Keep Pace with Feature Growth
…have outgrown them; come try on the most effective, and most stylish, call center technology available. TCN offers free testing to all takers. Call 866.745.1900, email sales@tcnbroadcasting.com, or visit tcn.com….
Read moreTCN Releases Next Generation βIntelligent Skills-Based Routingβ To Shorten Connection Time and Revolutionize Agent-Customer Matching
…day because of slow or non-existent matching.” TCN offers free testing of its Virtual Call Center technology, including skills-based routing, to all takers. Call 866.745.1900, email sales@tcn.com, or visit tcn.com….
Read moreTCN Rolls Out Flexible User Contracts
…model enables businesses with five employees to afford the same technology that Fortune 500 companies utilize. In true cloud fashion, TCN offers free testing of its virtual call center technologies….
Read moreIntelligence, Reporting and Analytics
…Software Compliance and Data Management Learn More Intelligence, Reporting and Analytics Learn More Workforce Engagement Learn More Integration and Automation Learn More Integrated Infrastructure Learn More Omnichannel Communications Learn More…
Read more3 Tech Trends to Watch in 2014
…have in the near future. SaaS products in the cloud are also less expensive than downloadable services. 2. Funding Fiesta Platforms like Kickstarter and Indiegogo have given a plethora of…
Read more6 Practices that Negatively Affect Call Center Productivity
…fail to do either, the long-term consequences will damage your organization’s overall efficiency. Avoid the mistakes delineated above and you will be on the right track. Download the TCPA Compliance…
Read moreFinding an Optimal Cloud-Based Contact Center Solution
…download the white paper. Compatibility Compatibility usually refers to how well different systems play together, i.e., the integration challenge. When looking at a cloud-based call center solution, you should definitely…
Read moreThe Future of Call Centers
…deliver data and innovative solutions to enhance the customer experience. Download the TCPA Compliance Checklist eBook to keep your agents and call center on track with the new TCPA regulations….
Read moreOptimize Agent KPIs with Cloud Based Call Center Technology
…level? This is where real-time call monitoring and coaching come into play. At cloud based call centers, managers can listen in on agent calls and advise them on how to…
Read moreScam, Fraud Alert, Spam Likely, Nuisance Caller, etc.
…blocking of calls based on “reasonable analytics,” which come in the form of several 3rd-party call analytics companies who have developed algorithms to perceive potential risk as associated with answering…
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