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Solutions for an Effective Debt Management Collections System
…they know that they can count on a call center interface that delivers real-time data where and when they need it. TCN’s Commitment for Immediate Results Sometimes positive results…
Read more3 Call Center KPIs That Directly Correlate to Customer Service Levels
…satisfaction, which consequently improves profitability. Make sure to download your free copy of the TCPA Compliance Checklist eBook to keep your agents and call center on track with the new…
Read moreDecrease Roll Rates with Collections Contact Center Software
…The consumers “roll” from 30-days late to 60-, 90-, 120-, and 150-days late categories. Consumers eventually reach a “cap” with roll rates; if they roll from the final category, 150-days…
Read moreEvaluate These 7 Call Center Management KPIs for Success
…other productivity-focused metrics. Make sure to download your free copy of the TCPA Compliance Checklist eBook to keep your agents and call center on track with the new TCPA regulations….
Read moreHow Call Quality Assurance Steers Collections from Catastrophe
…being placed. This action took the form of The TRACED ACT (Telephone Robocall Abuse Criminal Enforcement and Deterrence) in 2019. TRACED now gives the FCC (Federal Communications Committee) the ability…
Read moreDebt Collection Software: Collect and Connect Efficiently
…customers prefer to interact with businesses and their expectations when it comes to customer service. Consumers expressed that their top two preferred methods of communication with a company’s customer service…
Read moreWebinar: A Breakdown of Facebook vs Duguid
…summary ruling in this 45-minute webinar. Gain a better understanding of what the ruling entails and what it means for your collections agency. Other Compliance Resources Download: eBook Clarifying FDCPA…
Read more6 Ways Call Center Management Software Helps with Schedule Adherence
…investment by reducing agent downtime. Instead of getting lost in idle time, they will constantly be active and productive. Download your free copy of the TCPA Compliance Checklist eBook to…
Read more3 Tools that Electrify Call Center ACD
…highly accurate view of all the floor agents’ special skills and most recent training. It all combines to make skill-based routing a path to rapid customer experience improvement and outstanding…
Read moreCall Center Best Practices for Maintaining High Customer Satisfaction Levels
…regarding call agent analytics, it’s possible to turn your call center into a model of success. Make sure to download your free copy of the TCPA Compliance Checklist eBook to…
Read more3 Call Center KPI That Refine Your Customerβs Experience
Customer service plays a key role in a company’s growth and development. Although each industry and organization has its own way of reaching their goals, there are numerous Key Performance…
Read moreTop IVR Choice for 2013
…escalation routing Customer IVR navigation data on Agent Gateway (screen pop) Decision block logic (record information, day of week, time of day, skill) Free call recording (with interrupt) Toll Free…
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