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Agent Assist
…regardless of the communication channel. Easy-to-find answers TCN’s Learning Center allows agents to self-learn and improve their skills on the platform, reducing onboarding and training time. Replace manual tasks Say…
Read moreThe Future of Omnichannel Communication With Call Center Software
…out to your company, they are looking for answers as quickly and as painless as possible — regardless of the form of communication, they choose to contact you through. This…
Read moreTCN Honored With 2015 Communications Solutions Product of the Year Award
…TMC, a global, integrated media company, has awarded TCN Platform 3.0 with a 2015 Communications Solutions Product of the Year Award. One of TMC’s most coveted awards, the Communications Solutions…
Read moreThe UKβs Leading Tracing and Debt Collecting Business Signs to Call Centre Software Provider TCN
…and collection agencies. It opened its UK head office last month in Shrewsbury, Shropshire, West Midlands. Following a successful demonstration and free trial of the product, UK Search Ltd switched…
Read more3 Differences Between TCPA Compliant and Non-compliant Calls
…compliant and non-compliant calls? Good question. Let’s see. 3 Differences Between TCPA Compliant and Non-Compliant Calls It can happen to any call center… They think they’re following the law when…
Read moreTCN Enhances SMS Payment Portal with Text-To-Pay Feature for its Advanced Contact Center Platform, TCN OperatorΒ
…enhancements to its SMS payment portal’s Text-to-Pay feature, enabling contact centers to use SMS communications for payment processing while maintaining convenience and compliance. This latest enhancement is seamlessly integrated into…
Read moreTCN Analyzes Agent Login and Predictive Dialing Preformance
…Then use this number and divide it into the total cost of the test campaign. Cost per Agent Minute is important to consider separately from Cost per RPC because this…
Read moreTCN Webinar Recap: How to Respond to TCPA Compliance in 2018
…look like tomorrow. They then talk about different tools businesses can use to lessen compliance risk. TCPA Compliance is a C-Suite Issue TCPA compliance worries business executives precisely because TCPA…
Read moreHow Call Center Managers Can Improve Agent Service Levels
…can encourage success like nothing else can. Make sure to download your free copy of the TCPA Compliance Checklist eBook to keep your agents and call center on track with…
Read moreSpotting TCPA Compliance Issues: 3 Cases and 3 Causes
…Its virtual call center software, combined with the Compliance Suite, can help improve TCPA compliance. To start improving your call centers compliance, download TCN’s free TCPA Checklist for Call Centers….
Read moreTCN Announces ClearTouch, its New Subsidiary in India, Steadily Expanding its Global Operations
…Communications and other major telecommunication companies in India. It currently serves various companies in India, including Sankara Nethralaya and Breach Candy for healthcare, as well as Vishnu Cars and FA…
Read moreReason to Believe: Heading Skyward with Cloud Call Center Solutions
…unwarranted. Trying something new and unproven is hard. Sticking with what’s known, however imperfect, is more comfortable. But the choice is clear for managers who are committed to rapidly growing…
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