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Inbound Solutions
…Get the 411 on your contact center with analytics you can rely on for real-time updates and reports. Effortless compliance with call recordings Adherence to compliance regulations is essential to…
Read moreNotifications and Promotions
…out announcements to showcase your latest products or services Alerts Let customers know of outages or upcoming appointments and payments. Campaigns Quickly and effectively send highly targeted and impactful campaign…
Read moreQuick Start to Using BI in Customer Retention Strategies
…better serve customers the next time they call. And this is critical because “96% of unhappy customers don’t complain, however, 91% of those will simply leave and never come back.”…
Read moreTCN Selected as a Winner of the 2020 CUSTOMER Magazine βProducts of the Yearβ Award for the Seventh Consecutive Year
…year, TCN has developed, deployed and integrated new features to its existing contact center platform, including Natural Language Compliance, Workforce Optimization and call labeling compliance tools. With Natural Language Compliance,…
Read moreTCN Launches Data Explorer, a New Data Visualization Tool, to Further Enhance its List Management Services Application
…Compliance tool that adds customizable rules to meet compliance needs as state and federal rules and regulations change over time. To learn more about TCN’s enhanced LMS platform, visit https://www.tcn.com/call-center-solutions/list-management-services/….
Read moreHow Call Center Platforms Increase Agent Happiness
…not wise to automate everything, automating some things can increase agent happiness and motivation. ADP Research Institute finds 55% of surveyed employees view automation positively, saying it allows them to…
Read moreHow to Make Your Contact Center Efficient Using Online Transcription Services
…easily search the data for keywords or phrases. Transcriptions can also be used for future agent training and feedback. Call transcriptions can be used as a safe-guard to help reduce…
Read moreHow Voice Recognition Software Benefits Call Centers
…Offer? For one, voice recognition offers efficiency. Venture capitalist Mary Meeker says voice recognition software, especially voice search, contains the “potential to be the most efficient form of computing.” She…
Read moreSurveys
Automated IVR Surveys Customer surveys that deliver actionable feedback In today’s competitive business climate, companies are looking for ways to attract new customers while retaining existing ones. Your company can…
Read moreTCN: Providing the Best Services for Healthcare Call Centers
…for Greater Patient Satisfaction Pew Research reports that more than half of consumers (52 percent) report searching online for health- or care-related information. It is crucial for patients to connect…
Read moreCall Center Technology to Keep Your Customers and Business Safe
…priority. There’s always room for improvement when it comes to keeping your customers and company safe. Let TCN take some weight off your shoulders, we are committed to your organization…
Read moreThe Role of STIR/SHAKEN in Call Center Fraud Prevention
…exactly could this extra layer of security mean for your call center? Increased customer trust, enhanced brand reputation that comes from demonstrating your commitment to security and improved compliance are…
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