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TCN to donate over 40,000 meals to various food banks for Christmas
…& Co-founder of TCN. “They are a fearless and dedicated organization committed to ending hunger.” Utah Food Bank’s national relationships with dozens of organizations allow them to distribute food free-of-charge…
Read moreTCN to End Support for TLS 1.0
…planning to support TLS 1.1 and TLS 1.2 as soon as possible. Common Platforms and Compatibility Notes: Java 8; Compatible with TLS 1.1 or higher by default. Java 7; NOT…
Read moreGlobal Cloud-Based Call Centre Platform TCN Provides Solution to ACT Credit Management
…latest implementation continues to underpin the growth of TCN in the UK.” For more information about TCN, visit www.tcn.com. Media Contact: TCN Europe Catherine Buckley Phone: 07967 581205 Email: catherinebuckleypr@gmail.com…
Read moreWhat Does Your Call Center Software Say About Your Customer Service?
…key component to simplifying your agents’ duties is offering a knowledge base agents can easily access to find answers to customer’s questions quickly. This reduces the amount of time customers…
Read moreBest Practices for a Healthcare Provider’s Contact Center
…contact center is pivotal in the overall patient experience and operational efficiency. By embracing advanced technology, ensuring compliance, focusing on staff training, leveraging data, enhancing communication, committing to continuous improvement…
Read moreWhat’s the Advantage of Cloud Contact Center Solutions vs. On-Premise?
…interactions (i.e., call, email, web chat, and back-office work) Quality monitoring – compiles data from agent’s phones and screens along with easy search tools for supervisors, enabling regular and fair…
Read moreTCN Inc. Drives Exciting New Efficiencies for Automotive Software Solutions Company
…companies located in the United States. Their web-based software solutions have enabled clients to automate and simplify activities while staying compliant with state and federal regulations. Learn more at www.autostarsolutions.com….
Read moreTCN Launches New Workforce Engagement Suite for its Advanced, Cloud-based Contact Center Platform, TCN Operator
…manager at TCN, will share insights on how to automatically manage a call center workforce while reducing operational costs. To learn more about TCN Operator’s Workforce Engagement suite, visit: https://www.tcn.com/call-center-solutions/workforce-engagement/…
Read moreTCN Launches βUnderstanding STIR/SHAKEN,β an Online Business Guide to the New FCC Framework for Combating Illegal Caller ID Spoofing
…Its clients have the opportunity to take advantage of TCN’s full attestation protocols that can help verify business phone numbers while reducing compliance risk. For more information, go to: https://www.tcn.com/understanding-stir-shaken/….
Read moreMake Your Call Center Smarter with Business Intelligence Technology
…at your fingertips can never hurt, and when it comes to customer contact, there’s almost no resource more valuable. Let’s look at what business intelligence really means and how it…
Read moreHow Switching to VoIP Can Save Your Organization Money
…comes to infrastructure, VoIP also has analog beat. First, there are no costly phone wires to maintain and repair. Most existing phones and any computer with a sound card can…
Read moreKeeping Cloud-based VoIP Secure
…the former are weaknesses in the latter. According to David Endler, chairman of the VoIP Security Alliance, searching for weaknesses in IP voice components is the key to keeping VoIP…
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