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3 Case Studies Showing the Benefits of Migrating to Call Center Software
…skills and abilities with call center technology. TCN was asked to come in and test their call center software for 2 weeks against a rival company to see who performed…
Read more3 Ways Call Center Analytics Give Contact Centers an Edge
…of training clips that can easily be sent right to agents’ desktops. Assist contact centers in maintaining service level agreements while lowering costs. Natural Language Compliance Natural language compliance (NLC)…
Read moreThe Advantages That Cloud IVR Solutions Offer Your Business
…company activity. Fortunately, deploying a cloud-based IVR solution is simple and allows you to respond to changing business realities on a moment’s notice while still assuring high performance and compliance….
Read moreCustomer Retention Strategies: Cloud Contact Center Soft Skills Roundup
…Act) and a compliance checklist for all call centers. All of which are completely free! Promote customer retention while steering clear of legal issues and download the free guide today!…
Read moreTCN Named a Major Player in IDC MarketScape for CCaaS Applications Software
…access to the latest TCN Operator platform, facilitating seamless scalability. With a commitment to excellence and a dedication to meet evolving business needs from start to finish through industry-leading customer…
Read moreTCN Awarded 2015 Unified Communications Excellence Award
…evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit https://www.tcn.com/…
Read moreTCN Recap: National Healthcare Collectors Association Spring Conference
…highlights related to healthcare collections, technology, and compliance in 2017. Healthcare Collections and Compliance Attorney Peter Velde, senior partner at Kightlinger & Gray, LLP, led the session about compliance. He…
Read moreTCN Integration with Advanced EHR Software Goes Live within Clientβs System
…patient-centric approach to care delivery. For more information about TCN and its innovative contact center solutions, visit www.tcn.com. About The Chicago Lighthouse Since 1906, The Chicago Lighthouse has provided services…
Read moreAvayaβs Bankruptcy: Lessons in Future Proofing and Stable Scalability
…call center industry express misgivings about the statement, as well as the unified communications (UC) provider’s actions. Ian Campbell, CEO of Nucleus Research, opines to E-Commerce Times that Avaya should…
Read more4 Outbound Software Features Your Call Center Needs Now
With such a significant emphasis on inbound communication and the impending impact on customer experiences, many call centers overlook the critical part of how to best handle outbound communications and…
Read more13 Top Trends Affecting Call Center Technology in 2018
…climates, showcasing that collaborative environments perform best. HBR attributes the result to agents collaboratively problem-solving increasingly common complex calls. Companies desiring similar outcomes will want to prioritize collaboration in 2018,…
Read moreTraining for Call Center Compliance; 7 Regulations Managers Need to Know
…compliant. Which is why we created The Complete Guide to TCPA and included a Compliance Checklist for call centers. Go ahead and download your free copy of these resources today….
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