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Part 2: How Could the New Administration Affect Debt Collection and TCPA Compliance?
…The Consumer Federation of America regularly asks United States consumers about their top complaints. The latest results, published mid-summer 2015, report that billing disputes with utility companies rank third. Credit…
Read more3 Strategies for Golden Call Quality Assurance
…of 1-10 for their answers. All answers with a 9 or 10 are your promoters. If call centers are consistently getting low scores, especially in the 1-5 range, then there’s…
Read moreGreat Things Come in Threes β Like Awards!
…tomorrow brings. Congratulations! Make sure to download your free copy of the TCPA Compliance Checklist eBook to keep your agents and call center on track with the new TCPA regulations….
Read moreWhy Accounts Receivable Management is Moving to Cloud Contact Center Solutions
…the ARM industry. Thanks, Mckay, for sharing your thoughts. Now it’s your turn. Start your move toward the cloud based call center and TCPA compliance. Download TCN’s Compliance Checklist today!…
Read more6 Benefits of Using Virtual Call Center Software
…and company information. A comprehensive virtual call center software comes with impenetrable security features that keep your data safe within the cloud data backup. The responsibility of reviewing the security…
Read moreHow Technology Impacts Agent Efficiency in the Call Center
…more things done – better and more quickly. Better Communication Call center technology can also improve communication practices. Modern solutions often feature internal chat options for agent-to-manager communication, decreasing the…
Read moreTCN Joins Consumer Relations Consortiumβs Innovation Council to Advance New Solutions for the Collections Industry
…various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit: http://www.tcn.com/ or follow on Twitter @tcn….
Read moreOctober is Blindness Awareness Month: TCN Call Center Software Helps βBeyond Visionβ Increase Employment of Visually Impaired Workers by Over 400%
…over 400%. To learn more about TCN’s software, visit: www.tcn.com About TCN: TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies…
Read moreIs 2016 the Year of Cloud Telecom?
…of cloud telecom is closer than ever. Nearly 40 percent of small businesses have already adopted cloud computing technology. In the coming year this number is almost certain to grow…
Read moreOmnichannel Communication Creates Continuous Opportunities
Consumers are in a state of constant communication, while the communication channel is in a continual state of change. How can you know which communication channel to choose? Predict and…
Read moreDoes Contact Center Software Allow My Business to Scale Operations?
…planning to expand their operations rapidly. 2. Omnichannel communications Modern customers expect to communicate with businesses through various channels, including phone, email, SMS and chat. TCN’s omnichannel communications platform integrates…
Read morePrevent Five Costly Mistakes in Contact Center Operations with the Cloud-Based Call Center
…against credit card company HSBC. The company was charged with repeatedly sending automated messages to customers’ cell phones. The judge presiding over the case expressed some concern over the suit—it…
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