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The Ins and Outs of Interactive Voice Response Technology
…This is also what makes it possible for a computer to execute automatic dialing and call transfers. CTI relies on dual-tone frequency signaling (DTFS) to facilitate communication between computers and…
Read moreFree Support From Your Platform Provider Should Be Non-negotiable
…are now complicated and costly. TCN’s approach TCN has always approached its business model with a customer-first mentality, focusing on providing great products with contract-free pricing and unmatched customer service…
Read moreHow Cloud Contact Center Solutions Help Organizations Ensure TCPA Compliance
…agent’s or collector’s contact list. TCPA Compliance Suite As a finishing touch, TCN incorporates the Compliance Suite as a value-add component. For agencies and companies working within highly regulated verticals,…
Read moreDigital Media
…solution proved costly and cumbersome, so they turned to TCN, where they experienced: Cost savings: Achieving higher quality results at a lower cost per contact than their previous solution Seamless…
Read moreTCN Consumer Survey Finds Americans Overwhelmingly Prefer to Interact with a Live Person When Dealing with Customer Service Reps
…Methodology Commissioned by TCN, the 2021 “Consumer Insights About Customer Service” survey was conducted by OnePoll, a marketing research company specializing in online quantitative research and polling, between May 14-21,…
Read moreBringing Together Advocates on Health Care Collections
…and helping consumers, but discussing legislative and regulatory issues should be part of that partnership. ACA’s Health Care Committee is working on a series of videos for collection agencies to…
Read moreCall Center Solutions News: The Future of Call Centers
…new heights, but when combined with other AI-powered cloud-based software, significantly upgrades a call center’s ability to comply with the latest regulations. Customer History and Personalization Call centers, and the…
Read moreTCN Forms Strategic Partnership with Master Agency CarrierSales
…Since 2001, Utah-based master agency CarrierSales (www.carriersales.com) has built one of the most successful telecom and cloud practices in the nation. With the ability to fulfill the business requirements of…
Read moreThe 3 Inbound Contact Center Hacks for NPS Gold
…their customers speed up this process. But what exactly is NPS, and how does a company measure it? And how can companies utilize inbound contact center software to create the…
Read moreMake the Switch to the Cloud | Part 2
…transactions and tests. If the system works with these real transactions and tests, you’re ready to train your other employees. Have the test group train the other employees. The test…
Read moreTCN Operator Wins 2023 TMCnet CUSTOMER Product of the Year Award, Presented by CUSTOMER Magazine
…their clients to meet and exceed the expectations of their customers. To learn more about TCN Operator, visit: https://www.tcn.com/call-center-solutions/operator/ To learn more about TCN Operator’s Workforce Engagement suite, visit: https://www.tcn.com/call-center-solutions/workforce-engagement/…
Read moreStart the New Year Off Right With TCNβs C3 User Conference
- TCN,
…you’ll get a 360-degree view of TCN’s software solutions and latest developments. Throughout the conference sessions, you will get an inside look into how to keep your call center compliant…
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