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Customer Spotlight: Increasing Collections and TCPA Compliance
…to grow collections, promises to pay, and connections with live customers. TCPA Compliance The latest updates to the TCPA regulations protect consumers from automated calls and text messages. While good…
Read moreTCN Launches Voices Analytics to Improve Agent Performance and Increase Efficiency of Contact Center Operations
…a free 60-day trial, includes a highly flexible search engine for quickly and easily finding and retrieving calls through free-form combinations of keywords, phrases, acoustic measures and call metadata. “Our…
Read moreIncorporating a TCPA Compliant Autodialer System
…request for five years. By law, every company is required to keep a current list of customers who have opted out of phone contact. When contact is made, your company…
Read moreTCN and Global Connect Prevail In Federal Circuit Appeal of Web-based Voice Messaging System Patents
…various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit https://www.tcn.com/ or follow on Twitter @tcn….
Read moreTCN Receives 2019 CUSTOMER Magazineβs Product of the Year Award
…various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcn.com/ or follow on Twitter @tcn….
Read moreTCN VP of Business Development Kerry Sherman Recognized as 2015 CRN Channel Chief
…prescriptive sales and marketing solutions for the technology channel. The Channel Company provides communication, recruitment, engagement, enablement, demand generation and intelligence services to drive technology partnerships. Learn more at www.thechannelcompany.com….
Read moreWhy the Future of Healthcare Depends on Omnichannel Communication
…and communicate with a trusted physician to get the help they need. Solutions such as omnichannel communications have gained traction as a solution to some consumers’ needs and it has…
Read moreCall Center Compliance Around the World
…number two: the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC). Their offices hold responsibility for regulations like the CAN-SPAM Act, the Children’s Online Privacy Protection Act (COPPA),…
Read moreTimeβs Up: Itβs Cloud Call Center Software or Bust
…and collection agencies to find solutions to our issues and answers to our questions. In the past, companies have primarily used on-premise, hardware-based software. This software runs on computers at…
Read moreCloud-based Call Center Software That Reduces Overhead
…access to the latest updates to the TCN platform, as well as 24/7 professional support to assist customers throughout the user experience. In today’s competitive business world, companies need to…
Read moreComparing Contact Center Solutions: Fees, Features and Further Reading
…it comes to buying virtual call center software, always take some time to research your options and compare their prices. Doing so will save you from worry and financial disaster….
Read moreHow ACD Call Center Software Overhauls the Customer Experience
…half-hearted answers in order to take the next call, increasing their productivity. It also makes customers more comfortable waiting to be helped. Customers are Directed to Agents Who Can Best…
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