TCN Wins 2018 Contact Center Technology Award from CUSTOMER Magazine
St. George, Utah, – October 16, 2018 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, named TCN’s Platform 3.0 as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine.
“We are honored to be recognized as a 2018 Contact Center Technology Award winner,” said Terrel Bird, CEO and co-founder of TCN. “This award underscores TCN’s commitment to helping businesses of all sizes transform their reactive contact centers into proactive, interactive, centralized communication centers.”
Over the last year, TCN has enhanced its customer service technology by integrating new features, such as speech analytics and omnichannel offerings, to its robust cloud-based, contact center platform. With TCN Speech Analytics, contact centers can ensure quality customer service. With the ability to monitor and analyze 100 percent of customer calls – tracking keywords and phrases expressing content, dissatisfaction, potential litigation and empathy – customer support managers can now provide timely and appropriate service recovery, resulting in more positive customer outcomes. Additionally, contacting customers on their preferred communication channel continues to be a challenge for the industry. TCN equips contact centers with a range of omnichannel features, such as voicemail drop (VocalDirect), text messaging (AgentSMS) and email, to instantly connect customers with agents around the world.
“Congratulations to TCN, Inc. for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. TCN’s Platform 3.0 has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO of TMC. “We’re pleased to recognize their achievement.”
The 13th annual Contact Center Technology Award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. The award distinguishes their success as innovators, thought leaders and market movers in the contact center and customer care industries.
For a full list of 2018 CUSTOMER Contact Center Technology Award winners, visit: http://www.customerzone360.com/topics/customer/articles/439717-customer-magazine-announces-winners-the-2018-contact-center.htm
About TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit https://www.tcn.com or follow on Twitter @tcn.