TCN Integration with Advanced EHR Software Goes Live within Client’s System
St George, Utah, July 29, 2024 – TCN, Inc., a global leader in cloud-based contact center solutions for accounts receivable management (ARM), healthcare providers, enterprises, contact centers and BPOs, today announced the successful integration of its comprehensive call center solution with UI Health’s Epic electronic health record (EHR) system, in collaboration with The Chicago Lighthouse, a valued client. The TCN solution seamlessly integrates with the client’s existing infrastructure, enhancing data exchange, and streamlining workflows for improved patient care.
“We are thrilled to have been able to work closely with The Chicago Lighthouse on this important implementation,” said Jesse Bird, CTO of TCN. “It is wonderful to see the immediate impact of our most recent integration with Epic making such a positive impact for our client. We are certain it will be beneficial for many of the organizations we service in meeting the evolving needs of healthcare providers.”
The new TCN integration offers a wide range of features and benefits, including:
- Automatic account access to the agent when receiving or making a call.
- Patient accounts are searchable via their phone number or account number.
- Agents save time through automated access.
- Patients receive fast and customized care due to informed agents.
“Since integrating the call center solution with our EHR system we have seen great success,” said Jill Goodspeed, senior vice president, call center operations at The Chicago Lighthouse. “It has allowed us to improve the quality of service we are able to provide callers and has made our operations more efficient.”
The TCN EHR integration is poised to reshape the future of healthcare by streamlining medical record management and fostering a patient-centric approach to care delivery. For more information about TCN and its innovative contact center solutions, visit www.tcn.com.
About The Chicago Lighthouse
Since 1906, The Chicago Lighthouse has provided services that help individuals who are blind, visually impaired, disabled and Veterans build confidence so that they can live as independently as possible. The Lighthouse’s programs include educational services, low-vision treatment and rehabilitation, employment training and job placement, assistive technology sales and instruction and other social service and independent living programs for people of all ages and abilities. The organization provides its essential services at no cost to clients. Serving more than 50,000 people every year, The Chicago Lighthouse is one of the most comprehensive social service agencies of its kind in the nation. In 2012, The Chicago Lighthouse launched its first Social Business Enterprise contact center to help provide employment opportunities for its mission-based clients and generate revenue for its social service programs. The organization currently operates more than fifteen such contact centers for entities such as UI Health, the Illinois Tollway, and the Illinois Secretary of State’s Office. For more information, visit, www.chicagolighthouse.org.
Epic is a registered trademark of Epic Systems Corporation.