TCN Operator Wins 2023 TMCnet CUSTOMER Product of the Year Award, Presented by CUSTOMER Magazine
ST. GEORGE, Utah – March 21, 2023 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced its TCN Operator platform has been named a winner of the 2023 CUSTOMER Product of the Year Award by CUSTOMER Magazine, the premier publication of TMC, a global, integrated media company. This is the third consecutive year TCN Operator has been named a winner in this program, reinforcing the platform’s consistent evolution and further elevating TCN’s leadership in the contact center industry.
TCN Operator is TCN’s next-generation cloud-based platform that provides multiple advanced call center tools for driving operational efficiency and productivity. TCN recently announced its latest update to the platform, the Workforce Engagement suite. By centralizing Workforce Management (WFM) and Workforce Optimization (WFO), Workforce Engagement increases agent compliance and performance by presenting real-time training and learning opportunities, resulting in superior agent performance and overall customer experience.
“A primary factor in constantly enhancing TCN Operator is determining what challenges the contact center industry is facing and then understanding how we can enhance our platform to address them,” said McKay Bird, marketing director for TCN. “Our process begins with listening to our customers to get better insight into what they’re looking for; that is how our latest enhancement, the Workforce Engagement suite came to be, through acknowledging our customers’ needs and establishing a way to deliver them optimized call center operations that are seamlessly integrated into TCN Operator.”
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TCN with a 2023 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “TCN Operator has proven deserving of this elite status and I look forward to continued innovation from TCN in 2024 and beyond.”
The 2023 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
To learn more about TCN Operator, visit: https://www.tcn.com/call-center-solutions/operator/ To learn more about TCN Operator’s Workforce Engagement suite, visit: https://www.tcn.com/call-center-solutions/workforce-engagement/