TCN Named a Finalist in 2021-22 Cloud Awards for Its Advanced Call Center Platform
ST. GEORGE, Utah – January 13, 2022 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced it has been named a finalist for the Best Use of Telephony / Unified Communications in Cloud Computing category in the 2021-22 Cloud Awards, which celebrates the brightest and the best in cloud computing. TCN received recognition for TCN Operator, its next-generation call center platform with a holistic set of easy-to-use, automated agent tools, and advanced apps.
“We are very excited to be recognized as a finalist for the Cloud Awards,” said McKay Bird, marketing director at TCN. “Working closely with our clients to boost agent productivity and improve customer experience, we will continue to add more innovative capabilities and advanced features to our scalable platform.”
TCN Operator features a comprehensive suite of automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics, and collaboration & accessibility. The platform is specifically designed to boost agent productivity, improve customer experience and allow the monitoring of operations from virtually anywhere. It integrates seamlessly with leading CRMs and APIs and is highly customizable to meet all the needs of a call center.
“TCN is a clear example of an organization using innovative technologies to achieve excellence – and, most importantly, provide value to its clients,” said James Williams, head of operations for the Cloud Awards. “After a decade of identifying and celebrating leading figures in the cloud sector, The Cloud Awards team is still unearthing new and remarkable uses of cloud technology. In the best examples, these innovations unlock transformative business practices and efficiencies. These celebrated organizations and individual innovators continue to disrupt existing markets and create new ones.”
Hundreds of organizations entered, with entries coming from across the globe, covering the Americas, Australia, Europe, and the Middle East. Now in its tenth year, The Cloud Awards seeks to identify, promote, and celebrate innovation in cloud computing. The awards program welcomes global entrants from organizations of any scale.
To view the full shortlist of finalists, visit: cloud-awards.com/2021-shortlist.
For more information about TCN Operator, visit: https://www.tcn.com/call-center-solutions/operator/
About the Cloud Awards
The Cloud Awards is an international program that recognizes and honors industry leaders, innovators, and organizational transformations in cloud computing. The awards are open to large, small, established, and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud. The Cloud Awards currently offers two awards programs, the Cloud Computing Awards, and the Software-as-a-Service Awards.
Categories for the Cloud Computing Awards include Most Promising Start-Up, Best SaaS, and “Best in Mobile” Cloud Solution. Finalists were selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit cloud-awards.com.