Award-Winning Contact Centre Solution TCN to Host Collection and Recoveries Tech Meet-up Event in Glasgow

London/Midlands UK, Bucharest, Romania and St. George, Utah, USA May 20, 2024—TCN EU, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, is hosting a FREE event for credit and collections industry professionals in Glasgow on June 5.

The event is supported by the Chartered Institute of Credit Management (CICM) and supported by specially selected partners. In addition, delegates will hear from the Chief Information Officer for the Financial Conduct Authority (FCA), Ian Alderton.

Participants, who can sign up until 24 May (THIS FRIDAY), can expect a day of education, networking and thought leadership at this free event on Wednesday, 5 June at the Voco Hotel and Event Centre at Glasgow Central.

Keynote speaker Chris Warburton will be kicking off the event, which runs from 12pm – 5pm with a networking opportunity and bar until 7pm.

Chris has spent over 15 years in executive roles, leading transformation and delivering performance improvements in collections and recoveries for businesses in the UK, Canada and across many other markets around the world.

Chris is the founder of RO-AR.com, which since 2020 has been discussing and mapping developments in industry. He will be discussing what he has heard, what the developments mean and with AI in the background, where this is going to take us in the future.

Spencer Taylor, Head of Operations & Sales UK & Eire at TCN, said: “We’re excited to host professionals from all over the country, at the centrally located Voco Hotel in Glasgow, with the support of the CICM. 

“Attendees can enjoy an exhibition from carefully selected supporters, panel sessions and networking opportunities, as well as lunch, drinks, and a free delegate package. Plus, they can participate in discussing the latest industry trends and hot topics affecting the contact centre such as techniques around proper agent outsourcing, process integration and leveraging the newest AI advancements.”

Luke Sculthorpe, Head of Strategic Relationships at the CICM, said the event would be key for anyone looking to hear more about how AI might transform the debt collection industry.

“The CICM is delighted to be supporting this peer event and it’s a real coup to have secured Ian Alderton from the FCA to get insights around considerations for compliance when it comes to utilising AI.

“The first panel discussion I am moderating will help delegates understand more about Machine Learning and AI, how they are being used now and how they could be used in the future in the various platforms.  

“The second panel, with Ian Alderton of the FCA and Russell Collins Head of Compliance at the Credit Services Association (CSA), will be an interactive session with the audience to explore how the future of machine learning and AI in systems can be used to help businesses remain compliant whilst making their business more efficient and grow faster. It’s going to be a fantastic event and one not to be missed,” he added.

In this event, we’ll be discussing:

• The latest advancements in AI for debt collection
• How AI can improve agent efficiency and effectiveness
• Strategies for leveraging AI to achieve better outcomes for both collectors and consumers
• Case studies and real-world examples of AI in action

This event is perfect for you if you’re a:

• Debt collection professional
• Call centre manager
• Operations leader
• Anyone interested in the future of debt collection

There’s no cost to attend, and it’s a great opportunity to learn from industry experts and network with your peers. Alongside main partners CICM, TCN will be joined by C&R Software, Debtrak, DebtStream, Indigo Cloud and Lateral.

To book on to the event, please visit go.tcn.com/collections-tech-meetup-glasgow 

For more information about TCN, visit www.tcn.com or call TCN UK on  +44 (0) 800-088-5089