Payments
Secure, flexible and convenient payment solutions
Empower your customers with the freedom to choose how and when they pay with TCN’s payment solutions. Whether your customers prefer automated self-service, the assistance of a live agent or the convenience of a dedicated payment portal, TCN provides a consistent, positive payment experience on any channel – all while ensuring compliance and security.
Request a DemoCollect payments on any channel
TCN’s payment solutions were designed to enhance the customer experience, strengthen security and optimize cash flow. These flexible payment options include:
Automated Payment IVR
Collect payments efficiently and securely over the phone, 24/7, without the need for agent involvement.
Click2Pay Portals
Engage customers through convenient online portals accessible via SMS or email. TCN’s chat solution supports these portals, allowing customers to connect with live agents for assistance during the payment process if needed.
Agent Assisted Payments
Empower your agents to provide exceptional customer service while efficiently and compliantly handling transactions.
TCN’s integrated payment solutions
Explore how TCN’s comprehensive payment solutions work together to optimize your contact center’s payment processing.
24/7 payment collection with Automated Payment IVR
TCN’s Automated Payment Interactive Voice Response (IVR) solution makes it possible for your contact center to collect payments conveniently and securely — anytime, anywhere. As customers enter their payment information using their phone’s keypad, TCN’s user-friendly IVR system will guide them through the entire process with clear and concise voice prompts. This 24/7 payment solution will enhance your customer satisfaction and boost your revenue cycle by eliminating the costs associated with live agent support.
Learn MoreEffortless payments with Click2Pay Portals
Experience the convenience of TCN’s Click2Pay Portals, where customers can effortlessly make payments by clicking a secure link sent to them via SMS, email or chat. From there, they can enter their payment information directly into their web browser on any device. Thanks to a user-friendly interface, clear instructions and easy navigation, this payment solution minimizes the risk of input errors and boosts efficiency. Plus, Click2Pay Portals are seamlessly integrated with TCN’s chat feature, empowering you to provide personalized support throughout the entire payment process, ensuring a smooth and successful experience for every customer, 24/7.
Maximize payment success
Increase compliance
TCN’s solutions prioritize robust security measures to ensure complete Payment Card Industry (PCI) compliance across your entire contact center, reducing your operational costs by streamlining your security efforts and minimizing compliance risk.
Make data-driven decisions
Gain a comprehensive, real-time understanding of your payment performance so you can make informed decisions and optimize your payment strategies with TCN’s Performance Analytics and Reporting suite.
Enhance security
With TCN’s identity verification workflows, ensure all of your payments are collected securely and compliantly, protecting both you and your customers.
Boost success rates
By implementing all of TCN’s payment solutions in your contact center, you empower your customers to choose their preferred payment method and pay with just a few clicks. This customer-centric approach leads to faster and more successful payment outcomes.
Secure and efficient Agent Assisted Payments
With TCN’s Agent Assisted Payments, you can provide consistent, high-level customer support and compliant, secure transactions — a win-win situation for both you and your customers. With this solution, agents can view a customer’s progress through the payment process in real time without seeing their sensitive data, allowing them to offer targeted guidance and ensure a smooth and efficient payment process without compromising security.
Reach more customers, collect more payments
With TCN’s outbound proactive communication solutions, you can increase the number of connections your agents make with your customers while saving time and money – and all you need is an internet connection. Plus, when you seamlessly integrate TCN’s outbound solutions with IVR, you can effortlessly send balance updates and remind customers to make payments by linking back to one of TCN’s payment solutions. From personalized outreach to improved agent productivity, contacting customers is faster and easier than ever before – and so is collecting payments.
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What our clients are saying
“Since implementing TCN’s outbound dialer, we have reached more patients, including return mail accounts, than we ever have before in significantly less time. We are doing so much better than I’d ever dreamed we’d do. We’ve collected more payments this year than any previous year.”
Cindy Samuels
St. Luke’s University Health Network