TCN + Government
A partnership built to meet the needs of your citizens
When communicating with government contact centers, citizens expect an efficient experience without long wait times and complex processes. TCN’s AI-powered contact center software solutions break down these barriers by bridging the digital divide, overcoming compliance obstacles and seamlessly integrating with existing systems. This translates to faster response times, reduced operational costs and significantly higher citizen satisfaction across the entire government sector.
Request a demoWhat can TCN do for your government contact center?
TCN can handle the complexities of government ecosystems, providing the benefits you need to simplify and automate operations. With TCN, you can rest assured you’re able to communicate quickly and effectively with your citizens.
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Easy setup
TCN’s contact center software platform deploys in hours or days not weeks or months. Plus, TCN’s dedicated customer support team makes the transition as seamless as possible.
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Cloud-based
TCN’s cloud-based contact center software platform ensures you can make changes on the fly, depending on your needs.
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Save time
Save citizens’ time by offering self-service options to meet their needs both during and outside normal business hours.
How automation can improve your government contact center
Government agencies often lack the staffing required to support all of the citizen communications they receive. That’s why automation is so important – it empowers your government contact center to effectively meet your citizens’ needs without additional manpower. TCN’s IVR solution uses pre-recorded responses and self-service options to save time and money for both you and your citizens. Ultimately, offering your citizens clear and easy ways to find what they are looking for is the best way to enhance your customer experience.
Reach your citizens anytime, anywhere
You want to make sure you’re reaching the masses and TCN gives you that ability. Whether you need to send announcements, court date information or payment reminders, TCN’s omnichannel solutions are an efficient and seamless way to connect with citizens via phone call, text message, email or chat. With TCN, you can save time and resources while streamlining your campaign management and increasing your outbound reach.
Explore all the features of TCN’s contact center software
Make compliance effortless with TCN
TCN understands the need to keep your citizens’ information safe and has the tools to make it easy for you to do so. TCN’s PCI-compliant system safeguards your citizens’ information by omitting sensitive information from both call recordings and AI-supported call transcriptions. It also provides secure payment links, ensures compliance and gives your agency the peace of mind you deserve. Plus, TCN’s comprehensive compliance toolkit simplifies the process by providing the tools you need to easily write, audit and automate compliance rules, reducing risk and ensuring adherence to evolving regulations.
Optimize your customer service with Business Intelligence
Any organization, especially government agencies, processes a large amount of information and sends it out. TCN’s Business Intelligence (BI) solution can help you track that data in real time to know exactly what’s going on in your agency. For example, you can make sure your messages and calls reach the right citizens while simultaneously tracking key metrics like open rates so you can optimize your customer service. In addition, the data BI collects can be utilized to help you better leverage the resources you do have.