TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider
St. George, Utah and Mays Landing, N.J. TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has entered into a definitive agreement to merge with Global Connect, another leading provider of cloud-based dialing and communication services. Under terms of this agreement, TCN and Global Connect will merge and work in conjunction as the industry’s leading provider of diversified cloud-based contact center solutions.
The merger is expected to greatly expand TCN’s market reach, strengthen its suite of contact center offerings and accelerate the growth momentum. Global Connect has built a reputable name as a leading provider of hosted dialing and communication services, with customers in various industries, including Accounts Receivable Management (ARM), telecommunications, hotels and casinos, healthcare, retail and utility. Through this partnership, TCN customers will be able to take advantage of Global Connect’s advanced SMS and email capabilities, and Global Connect customers can leverage TCN’s leading features, such as Inbound Calling, Agent Gateway and Business Intelligence Reporting. Combined, this partnership will service more than 1,500 customers worldwide.
“We are excited to officially announce our merger with Global Connect and the mutual benefits that will stem from the combining of these two industry-leading platforms,” said Terrel Bird, CEO and co-founder of TCN. “We are confident that this partnership of two major outbound call center technologies will help capitalize on each company’s individual strengths and deliver more robust, streamlined services to our customers. It will also help kickstart TCN’s future roadmap, including faster development of features and multi-channel growth. We are continuing our mission to lead the industry with cutting-edge technology.”
After the merger, Global Connect’s executive team will remain intact and lead TCN’s east coast operation at its office in Mays Landing, NJ. The majority of Global Connect’s employees in support, IT development and sales positions will also join TCN.
“We look forward to merging with TCN and leveraging individual strengths into a combined organization that is better fit to meet and exceed the needs of the contact center industry,” said Darrin Bird, executive vice president of Global Connect. “We are committed to providing our customers with a seamless transition and building a brand together that will deliver superior customer support and value added services well into the future.”
TCN Platform 3.0 is a cost-effective, advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. It provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs.
To learn more about this merger between TCN and Global Connect, visit our summary and Q/A page.