Start the New Year Off Right With TCN’s C3 User Conference

With the start of a new year comes the buzz of a fresh start, new year’s resolutions, and most importantly (though, we may be a bit biased) TCN’s inaugural C3 2022 User Conference.

C3 2022 is designed to help you accomplish three main things: connect, collaborate and communicate. 

By attending TCN’s user conference, you will get the chance to connect, collaborate and communicate with fellow professionals and industry experts. Not only will you exercise these three Cs during the virtual conference, but after learning and participating in the sessions, you will be equipped to connect, collaborate and communicate even better in your everyday role and improve your call center.

Let’s take a deeper dive into what you can expect to get out of C3 and how it will help you start the new year off strong.

CONNECT

C3 2022 is curated to give you countless opportunities to connect with professionals, TCN specialists and industry experts. Take a look at the main sessions we have in store:

Keynote Speaker – Building Your A-Team:

Discover how to build an A-Team with your agents by strategically connecting different personalities and dynamics to overcome challenges.

Colby Jenkins – Retired Army Green Beret

Setting the Stage for the Future:

Get insights into what TCN and the call center industry are doing to meet the challenges and trends we face not only in 2022 but in the foreseeable future.

Darrin Bird – Executive Vice President, TCN

Jesse Bird – Chief Technology Officer, TCN

Secrets for Success – Using TCN to its Full Potential:

It’s no secret that TCN’s call center software Operator is a powerful tool, but how do you maximize each feature to its full potential while running a call center floor? Take your call center to the next level by becoming a TCN power user.

Mike Borden – Senior Account Manager, TCN

Conquering Compliance, One Regulation at a Time:

Get better equipped with specific tools and techniques to tackle new challenges related to compliance, regardless of the governing body.

Chaz Butterfield – Senior Account Manager, TCN

Analysis Paralysis – Making Decisions Using Key Metrics:

Learn how the data organization within TCN directly affects the reports you need to be successful. Discover best practices in interpreting reports and general call center data — including inbound, outbound, and agent responses on the fly.

Dave Bethers – Vice President of Product, TCN

C3 Panel – Connect, Collaborate, Communicate:

During this C3 panel discussion, hear from TCN clients about how they are rising to the challenge of scaling a call center floor in our current environment.

Courtney Reynaud – President, Creditors Bureau USA

Scott Brownlee – Operational Strategy, Arcadia Recovery Bureau

Brian Grimes – President, Credit Bureau Services of Iowa, Inc.

Bill King – IT Manager, Beyond Vision

Get the full agenda for the C3 2022 User Conference here to start prepping for January 19. 

COLLABORATE

Collaboration is key in a busy call center environment. From manager-manager to manager-agent and agent-agent collaboration, it’s essential that everyone can work together in harmony.

Colby Jenkins, a retired Army Green Beret, has a unique perspective on leadership — gained through his combat experience, working on Capitol Hill, and working as a program manager in Silicon Valley. As the C3 keynote speaker, Jenkins will share critical leadership strategies to help call center managers provide a healthy work environment for agents. 

Learn about the best ways to strategically connect different personalities and how to create a collaborative dynamic in your call center that encourages problem-solving. Set your organization up for success with the tips you learn from the leadership specialist.

COMMUNICATE

A call center is only as good as its software. Your organization wants to reach customers quickly, effectively, and in a way that keeps everyone happy. If your call center software doesn’t provide you with the solutions you need to accomplish these goals, then what’s the point?

At C3 2022, you’ll get a 360-degree view of TCN’s software solutions and latest developments. Throughout the conference sessions, you will get an inside look into how to keep your call center compliant with regulations, how to get the most out of your TCN software and strategies for using metrics to make key decisions.

Additionally, with the C3 panel discussion, you can participate in the conversation with industry experts and get answers to any questions about automation, working from home, and scaling your call center in the current climate.

At the end of C3, you’ll be equipped with the skills and tools you need to kick off the new year right and set your call center on the path of success. 

We’re excited for this opportunity to connect, collaborate and communicate with you, so make sure to register now! Oh, and did we mention that you get a free swag box when you register for C3 2022?

Click here to register, and we’ll see you virtually on January 19! If you have any questions about TCN’s C3 User Conference, contact TCN directly at 866-745-1900 or service@tcn.com.