Infrastructure that focuses on security, compliance and privacy for the UK

Trust is the foundation of any successful relationship. At TCN, we earn the trust of our customers every day by delivering a platform built on availability, integrity and confidentiality.

TCN is ISO 27001 certified in the UK by the independent body UKAS. With this international standard verified, you can trust that your information will be managed securely. Certification to the ISO 27001 standard is recognised worldwide as proof that your organisation’s information security management is aligned with best practice.

Having this certification means TCN has systems in place to protect corporate information and data, whether this is online or offline. With TCN, you can be confident in the safe handling of information and data which can help increase your company’s reputation and help you stand out from the crowd. 

Global accreditation

ISO 27001 is the standard, and UKAS and ANAB are accreditation bodies. TCN’s ISO 27001 certificate is accredited by both ANAB and UKAS. 

As you probably know by now, TCN call centre software is hosted on the cloud, so just how do we keep your information and that of your clients safe? No production services or devices are hosted on TCN premises – or yours, which saves you money. Instead, we use Google Cloud Platform (GCP) utilising the Google Kubernetes Engine (GKE). Google’s data centres are state-of-the art tier 5 facilities (https://www.google.com/about/datacenters/data-security).

Security you can count on

Access to Google data centres is tightly controlled. Google incorporates multiple layers of physical security to protect data center floors.

TCN’s Systems Engineers access our environments via remote access. Access to TCN’s environments is by strict Identity Access and Management (IAM) policies. TCN’s Operator platform is deployed globally in seven GCP Regions, and across multiple Availability Zones within each GCP Region. 

Data locality is covered in the Google Cloud Platform terms of service (https://cloud.google.com/terms). 

TCN currently operates seven environments. Data for each TCN environment does not leave the designated GCP Region.

In the United Kingdom, it’s europe-west2 hosted in London, England.

For Europe, it’s europe-west3 hosted in Frankfurt, Germany.

Security and Compliance

TCN’s commitment to security and compliance remains its first priority. As an integral part of this commitment, TCN incorporates compliance auditing, penetration testing, vulnerability, web application, container image, and secure data transmission scanning into its regular security and compliance activities.

TCN utilises certified auditing firms, Approved Scanning Vendors (ASV), open-source,

and proprietary tools to achieve this objective.

In the UK, TCN’s security auditing initiatives include:

• Payment Card Industry Data Security Standard (PCI DSS): Security framework and standards designed to ensure that companies that handle credit card information maintain a secure environment.

• International Organization for Standardization (ISO) 27001: International standard for information security.

• Cyber Essentials: United Kingdom Government’s Cyber Essentials scheme based on the government’s 10 steps to cyber security.

You can learn more about Google’s security posture here. 

You can find out more in our Trust Centre here. 

And you can read about our security here.

Request a demo today to see how TCN’s secure platform can work for you and your contact centre.