Q&A: How to Build a Low-Cost Contact Center for Your Small Business

Imagine you’re a small e-commerce business experiencing a surge in orders during the holiday season. You need a flexible platform that allows you to quickly add agents and scale your Interactive Voice Response (IVR) system to handle the increased call volume, ensuring your customers get the support they need without long wait times.

Having a contact center software platform that can seamlessly scale up or down depending on your business size is critical. Thankfully, TCN’s contact center software is built to support any business size and is committed to helping your small business build a low-cost contact center with all the capabilities of a larger organization.

So how does TCN accommodate any business size, especially your small business, while still keeping costs affordable? We have the answers to your questions here.

How much does affordable contact center software cost?

TCN has a no contract, pay-per-use pricing model, which means unlike with other providers, you will never pay for features you don’t use or want, even when you add features or agents. This flexibility helps ensure your business can effortlessly adapt to industry and seasonal needs or changes, such as the holiday rush or your sudden need to implement IVR. 

The best part about TCN’s pay-per-use model is that your small business can thrive knowing that you’re not wasting money on unnecessary tools. Plus, creating and installing cost-friendly contact center software is easier with TCN. But TCN’s benefits don’t end with its cost-effectiveness. As TCN’s user-friendly tools free up your time and your agents, your business is sure to grow.

What happens as my business grows?

TCN’s contact center software solutions are built for flexibility, adaptability and reliability, allowing it to adapt to growth within your small company. Whether you have a team of 5 or 500, TCN’s software empowers you to make changes on the fly. 

But as your business develops, so does your customer base. Luckily, TCN’s contact center software solutions are designed to scale seamlessly whether you’re growing your team or your customer base. Whether you’re expanding into new markets or simply welcoming more customers, TCN adapts to your changing needs. We can easily adjust your system to accommodate increased call volumes, add new features like omnichannel support and integrate with other business applications to streamline your workflows. The possibilities for growth are endless, and the support you get while your business is small will always stay consistent.

What products do I use to build my software platform?

TCN offers a complete suite of contact center solutions. Each client hand-selects the solutions that best suit their needs to build the perfect contact center software platform. Whether you need Workforce Management and automation or help with compliance and analytics, TCN’s tools provide everything you need as your business grows. 

Additionally, if you’re worried about the needs and intricacies of your specific industry, TCN has you covered. For example, if your small business falls in the financial sector, TCN understands just how important a robust compliance product is for keeping your institution and your client’s information protected. With over 25 years in the business, TCN has the experience you need to feel confident in choosing the right products. 

A more affordable contact center software platform

At TCN, we understand the unique challenges small businesses face. We’re not just a software provider; we’re your partner as you grow. Our adaptable platform, combined with our decades of experience, ensures you have the tools and support you need to navigate the changes in customer communication.

We want to provide your business with a more affordable and cost-effective contact center software platform that grows with you. Request a demo today to discuss your specific needs and click here to learn how we can build the perfect contact center for your business.