Webinar: Voice Analytics & Workforce Management Help Support Employee Retention
TCN’s UK Account Manager, Emma Reynolds, participated in a member webinar with the Credit Services Association on “How Tools Such as Voice Analytics & Workforce Management Help Support Employee Retention.”
Emma examines how to use the functionality provided by these solutions to help, assist and train agents. These tools also give agents the confidence and skills they need to achieve positive outcomes for both the consumers and the business, helping them achieve a more advantageous work/life balance with reduced stress and more flexibility.
Emma Reynolds, Darren Rogers, Strategic Operations Manager at Overdales Legal and Mo Mayet, Dialler & Communications Manager at APN Group, also participated in the discussion. Luke Sculthorp, FCICM, Head of Strategic Relationships at CICM, moderated the webinar. Watch the webinar to learn from these industry experts.