-
3 Case Studies Showing the Benefits of Migrating to Call Center Software
Many companies struggle with legacy hardware systems. We show you 3 case studies demonstrating why migrating to call center software benefits businesses.
-
5 Call Center Technologies That Improve Customer Experience
To improve customer experience, businesses need call center technologies. In this post, we detail 5 pieces of customer experience software to do just that.
-
Turning Customer Issues into Sales with Call Center Software
Service and sales are two of the most important facets in a business. With the right call center software, customer support agents can do both.
-
How Call Centers Are Streamlining Workforce Management
Blog: As organizations seek ways to reduce labor costs and achieve business goals, they turn to workforce management contact center software.
-
How Newspapers Build Subscriptions with Cloud Contact Center Solutions
Blog: Learn how newspapers are boosting newspaper subscriptions with cloud call center solutions. Tools, tips, tricks and more!
-
5 Ways Call Center Business Intelligence Speeds Up Return on Investment
Call center business intelligence offers opportunities to improve agent-customer communications. But it gives a faster return on investment.
-
How Can Updated Call Monitoring and Speech Analytics Help My Business?
Blog: Updated call monitoring software may seem minuscule in comparison to other call center features, but it offers gigantic benefits.
-
Call Center Metrics: The Divining Rod of Performance and Quality
Blog: For businesses to understand how well their call centers are performing, call center metrics hold the key. Best-in-class businesses set KPIs critical to business success.
-
Which Metric? Unexpected Call Center Business Intelligence Insights
Blog: Call center business intelligence delivers data-driven decision-making—check out some unusual insights into some standard industry measurements.
-
5 Ways Voicemail Delivery and Blended Accelerate Business
Blog: By combining voicemail delivery and blended call center technology, businesses can increase customer callbacks and profits.
-
Seven Ways Call Center Business Intelligence Boosts Agent Productivity
As companies head into 2018, they seek the best ways to improve agent productivity. One of these lies with call center business intelligence.
-
13 Top Trends Affecting Call Center Technology in 2018
With 2018 well underway, organizations employing call center software technology may be wondering about the trends effecting to call centers.